SHIPPING AND DELIVERY
We offer Worldwide Express Shipping, and our priority is that you have your order in the shortest possible time and we will do everything in our power to make it so.
The delivery time is calculated from the time the payment is received, and depends on where the customer is located. These times may vary if package is hold by local authorities or customs.
We do not ship on Sundays or Colombian holidays.
Our orders are shipped by DHL Express, the ones are responsible for the safety of the delivery.
Turcuá Swimwear is NOT responsible for any duties, taxes or fees levied by border government or customs agents. For more details, please contact your local DHL Express office.
Please note that by law, we are required to disclose the full value of the package contents - no exceptions are made.
Colombia (main cities): 2-3 business days
Colombia (other regions): 3-5 business days
North, Central & South America: 3-5 business days
Rest of the World: 4-6 business days
SHIPPING, RETURNS & EXCHANGES RATES
FREE Shipping and Return on orders over COP $100.000*
*In case of exchange, the first return is FREE, the second shipment must be paid by the buyer.
On orders up to COP $100.000
Medellín: COP $5.000 per transit
Rest of Colombia: COP $8.000 per transit
REST OF THE WORLD
FREE Shipping and Return on orders over USD $100.00*
*In case of exchange, the first return is FREE, the second shipment must be paid by the buyer (USD $20.00 approx).
USD $20.00 approx on orders up to USD $100.00
If your order is out of stock for any reason, we will send you an email as soon as possible, so you can choose between keeping the order and waiting until the product is available, or cancel it, and your money will be refund.